Our books and guides are digital files. Once a file has been downloaded, it can't be returned, so we handle refunds differently from physical products. This policy explains exactly when you can get your money back.
Digital products: sales are final once downloaded
For our ebook One Hour to Offer and the Interview Pack, all sales are final once you have downloaded the files. Please read the free sample pages and the product page before you buy, so you know exactly what you are getting.
When we will always refund or fix it
We will refund you in full, or put things right, if:
- You never received the files, or the download link didn't work and we can't fix it promptly
- A file is damaged or won't open, and we can't replace it with a working copy
- You were charged twice for the same product
- You bought by mistake and haven't downloaded anything yet, and you contact us within 7 days of purchase
- The purchase wasn't made by you
To request a refund, email contact@alifanalytics.com within 7 days of purchase, with the email address you used and your order number from your Lemon Squeezy receipt. Approved refunds are processed by Lemon Squeezy, our merchant of record, back to your original payment method. How long they take to appear depends on your bank or card provider.
Customers in the EU and UK
EU and UK consumer law normally gives you 14 days to cancel an online purchase. For digital content, that right ends once the download starts, if you agreed at checkout to immediate delivery and acknowledged that you would lose the right to cancel. If you did not give that consent and haven't downloaded the files, you can cancel within 14 days for a full refund. Nothing in this policy affects your statutory rights, including your rights if digital content is faulty.
Licence and misuse
Every purchase gives you a personal licence to use the product for your own learning, as set out in our Terms and Conditions. Sharing, reselling or publishing the files, in whole or in part, breaks that licence. If we find a product has been shared or published, we will decline any refund, end the licence, and take steps to have the copies removed.
Chargebacks
If something is wrong with your order, please email us first. We answer quickly and will try to fix it. If a payment dispute is opened for a purchase that was delivered and downloaded, we will provide proof of delivery to the payment provider.
Training and services
Fees, cancellation and rescheduling for training programmes and development projects are set out in your proposal or agreement.
Mobile apps and subscriptions
Purchases and subscriptions inside our mobile apps are handled by Google Play or the Apple App Store and follow their refund policies.
Questions
Email contact@alifanalytics.com and we'll help.